Marcia's Leadership Q and As: Plan, Don’t Panic!

Q. Despite the nation being in havoc with unknowns in politics, the economy, the stock market, AI and digital transformation, and more, we need to lead! What do we need to address and have on our radar?

A. Leaders serve two close “markets.” They serve their employees who serve their customers (and beyond, the community, industry and nation) the sustainable health of these two groups are your foundation for survival. 

Great leaders are investing in their employees, especially in challenging times. They develop the natural leadership in all staff, invest in training and professional development so the teams can upscale their contributions to improve the business. Communicating the values in words and actions also guide an organization if they face ethical dilemmas. 

Frequent interactive, two-way communication is imperative to tap in on the ideas for problem-solving, improving, and innovating. The more engaged and appreciated the employees feel, the higher the work satisfaction is and the lower the turnover rate is. 

Deepening customer experiences and exploring to know what customers want and need (starting with quality and the right speed) is the lifeblood of any organization. Do it well, do it bold, do it with respect. These are all fundamental traits for superior customer relationships. Success begins with the trust and relationships that are built. 

The ability of the company and staff to pivot, adapt, build sustainable processes and products, all become a business priority. Adapting to disruption in the economy and marketplace is why leaders need to navigate and be nimble.

Discovering, experimenting, and adopting cutting edge technology and becoming proficient with AI, data analysis (not paralysis), work models are tools that help organizations achieve a competitive edge.