Marcia's Leadership Q and As: Transition from Disruptions to a New Purpose

Q. There are changes both in our personal and professional lives. How can we best adapt to change?

A. Transitions in life are profound. In work, it means a long career ends in retirement. A leadership role changes or disappears through restructuring. Someone steps away to care for family. Others re-enter the workforce after years outside it. Sometimes the transition is planned. Sometimes it arrives abruptly.

Work is not just a job. For many people it shapes identity, status, relationships, and our daily habits. It provides a sense of contribution. When worklife changes, something deeper than a schedule is disrupted. The question quietly emerges: Who am I now, and what is the next chapter of my life about?

Many people rush to fill that gap. An executive retires and quickly seeks another role. Someone leaving a company jumps into the next opportunity without reflection. Activity can feel reassuring, but without thoughtful reflection people often recreate the same patterns they just left.

A more powerful approach begins with acknowledging the transition itself. When a career stage ends, something meaningful has concluded. Titles, responsibilities, and influence may shift. That can feel unsettling, even when the change is positive. Recognizing that an ending has occurred allows people to move forward more thoughtfully.

The next step is reflection. Instead of asking only What should I do next? a more important question is What did this chapter of my life teach me?

Every career produces experience that goes far beyond technical skill. People develop judgment, perspective, and insight about leadership, teamwork, and human behavior. Reflecting on those lessons often reveals something powerful: the value of a career is not only what was accomplished, but the wisdom gained along the way.

Another helpful reflection is to ask, what truly matters to me now? Early career decisions are often driven by advancement, financial stability, or recognition. Later in life priorities frequently shift. Contribution, relationships, intellectual curiosity, and freedom often become more important than titles or status. This shift in priorities opens new possibilities.

Rather than trying to replicate a previous role, people can begin exploring new ways to contribute. The key is to start with small experiments rather than one large commitment. Experiment. Now you can choose diverse, different possibilities to consider:

·      Mentor or advise younger professionals or organizations

·      Teach or speak in community programs or workshops

·      Volunteer for causes that matter to you

·      Write or create to share your knowledge and experience

·      Take classes. Learn something new, a skill, a hobby, a deep topic

·      Engage deeply with family, friends, or community

These experiments are valuable because they reveal what generates energy and meaning. Purpose rarely appears all at once. It emerges gradually through exploration.

Another essential step is rethinking identity. For decades people may have introduced themselves by their title: CEO, physician, professor, executive. When that role changes, identity can feel uncertain. Yet it can also expand.

A former executive may become a mentor. A retiring professional may become a teacher or advisor. Someone re-entering the workforce may bring fresh perspective shaped by life experience. A high-tech executive many become a novelist or painter. The title may change, but the capacity to contribute does not disappear.

Finally, smooth transitions require staying connected. Work environments naturally provide networks of colleagues and relationships. When roles change, maintaining and building connections becomes intentional. Conversations, collaborations, and shared projects keep people engaged with ideas and communities that matter.

Transitions in the work world can feel disruptive. Yet they also create a rare opportunity to step back and ask deeper questions about purpose and contribution.

Careers unfold in chapters. When one chapter ends, the next does not need to be rushed or feared. With reflection, curiosity, and a willingness to experiment, the experience gained over a lifetime of work can evolve into something equally meaningful: guiding others, sharing wisdom, learning more about a passion there was never any time to pursue, and shaping the future in new ways.

Marcia's Leadership Q and As: Why Training Budgets Increase, Results Decrease

Q. Over the past 20 years, have leaders increased or decreased their time and budgets to train and educate their workforce? Has the investment been effective?

A. Over the past two decades, organizations have not reduced training. They have reorganized it. In many companies, budgets and participation have held steady or increased, while delivery has shifted dramatically. Less time is spent away at conferences, and more learning occurs through internal programs, online platforms, compliance training, on-demand libraries, and microlearning.

The more important question is not whether organizations are investing. The real question, “Are the new delivery methods working?” Boards and executives increasingly express frustration. Despite the scale of training activity, organizational performance is not improving fast enough.

Decision quality is uneven. Execution drifts. Cross-functional alignment breaks down. Risk is addressed late rather than early. Training participation may be high, but results are inconsistent.

Training Activity Has Increased, but Effectiveness Is Inconsistent

Most organizations offer an extensive menu of learning options: technical upskilling, software training, project management, sales enablement, leadership programs, safety, compliance, communications, and more. The volume of training is not the problem.

The problem is that much of corporate training is designed to deliver content, not to build capability. Employees complete courses, pass assessments, and earn certificates, yet the organization continues to struggle with recurring issues such as slow decisions, rework, silos, weak follow-through, and chronic firefighting. Training becomes an event rather than an operating discipline. Knowledge is delivered, but it is not converted into better work.

Knowledge and Skills Only Matter When They Change How Work Gets Done

Education is valuable only when it improves performance in the actual system of work. Skills are real when they show up under pressure, inside real constraints, with real consequences.

Employees may learn new tools, but if processes prevent them from using those tools, nothing changes. Managers may attend training, but if incentives reward short-term output over long-term improvement, behavior reverts quickly. Teams may learn best practices, but if governance does not have a system for better decisions, old habits dominate.

Organizations do not get results from training content. They get results from improved responsibilities, decisions, and processes.

The Missing Link Is Application to Real Work

The most effective learning is anchored in live work: customer problems, operational bottlenecks, quality failures, cycle-time delays, service breakdowns, supply risks, and budget constraints.

When training is tied to real problems, people must apply what they learn, test assumptions, and evaluate results. Learning becomes practical, contextual, and durable. When learning is separated from real work, it remains theoretical, and performance does not improve.

Systems Thinking Determines Whether Training Sticks

Many training efforts fail because organizations treat performance as an individual issue rather than a system issue. People are trained to perform better while the underlying structures remain unchanged. Conflicting goals, unclear decision rights, broken handoffs, poor measurement, and misaligned incentives continue to drive the same outcomes.

Systems thinking changes the conversation. Leaders and teams stop blaming individuals, and start redesigning the system.

Processes, feedback loops, policies, constraints, and cross-functional dependencies become visible and actionable.

This reflects the principle taught by W. Edwards Deming: performance is produced by the system, and leadership is accountable for improving that system. Without this perspective, training often produces educated but frustrated employees trapped in broken structures.

Depth Beats Volume and Repetition Beats One-Time Events

Over the last 20 years, organizations pursued efficiency in learning. Shorter modules, faster rollouts, more content, and less time away from work became the norm. The result has often been high completion and low transfer.

Capability develops through depth and repetition. Fewer priorities, practiced over time, applied on the job, reinforced by managers, and measured through system outcomes outperform large catalogs of disconnected courses.

Complex work requires practice, coaching, and feedback over time. That is not optional. That is how adults learn.

What Actually Makes Education and Training Effective

Education and training become effective when they are treated as part of running the business, not as an add-on. Learning must be governed, reinforced, and connected directly to performance.

Effective education and training build capability tied to real work and real constraints. They improve decision quality, include practice and feedback, apply systems thinking to remove structural barriers, measure outcomes rather than participation, and embed learning into governance and accountability.

The Bottom Line

Across the past 20 years, organizations have not stopped investing in employee education. If anything, access has expanded and learning options have multiplied. The question is whether those investments are producing better performance. The difference is not budget size. The difference is whether learning is designed to change how people think, decide, and improve the work inside the system that produces results.

When training is reduced to content consumption, effectiveness will always be limited. When learning is applied to real work, reinforced by governance, and grounded in systems thinking, it becomes a strategic advantage, and often, a competitive advantage.

Marcia's Leadership Q and As: Superwoman to Super YOU: Develop Your Natural Leadership

Q. Juggling multiple facets at work and home seems insurmountable at times, but I want to be a better person and leader. How can I be a better leader?

A. Leadership for women has long been framed as something to perform.

Be confident. Be visible. Speak up more. Lean in.

While well intentioned, this advice often keeps women focused on surface behaviors rather than the deeper work that sustains leadership over time.

Enduring leadership is not built through performance or perfection. It is built through a disciplined shift in how women think, decide, and relate to responsibility, authority, and power. Many women continue to operate from a Superwoman model that rewards endurance, self-sacrifice, and constant availability. That model may deliver short term results and external praise, but over time it erodes judgment, trust, and And credibility—and the person!

Leadership is not about doing more, being louder, or carrying everything alone. It is about having clarity and direction. Natural leadership develops from the inside out. It requires awareness, discipline, and the courage to let go of habits that once felt necessary but no longer serve.

The following fourteen principles reflect what consistently distinguishes women who lead with credibility, influence, and staying power across roles, industries, and stages of career.

1. Invite Respect and Trust

Every woman in a leadership role owes herself honest feedback. Ask whether people respect you or quietly fear you. Fear based compliance is not leadership. If people walk on eggshells, that is a warning sign. Respect based leadership invites dialogue, learning, and better decisions. Leaders who cultivate respect create environments where truth can surface and problems are addressed early, before they become crises. Create healthy environments where truth and trust can surface.

2. Build Real Peer Support

Transactional networking rarely produces meaningful growth. Leadership develops faster in small peer circles where women think together, challenge assumptions, and hold one another accountable. These relationships provide perspective during uncertainty and reinforce confidence during difficult decisions. Over time, peer support strengthens judgment, emotional resilience, and strategic thinking in ways individual effort alone cannot. Women who lead in isolation are more vulnerable to burnout, blind spots, and self-doubt. Peer support creates a sounding board for clarity rather than validation.

3. Lift Others Up

Leadership credibility grows when women use their influence to elevate others. Sponsorship means recommending colleagues, opening doors, and sharing credit publicly. This behavior disrupts scarcity thinking and builds trust quickly. Leaders who hoard power eventually lose it.

Leaders who share it multiply impact and strengthen their own credibility and reputation. Organizations notice who builds capability and who protects territory. Influence expands through generosity, not control, and leadership becomes associated with growth rather than self-protection.

4. Speak Sooner, Listen Deeply

Leadership presence grows when women stop waiting for certainty. Speaking early shapes the direction of discussion and decision making. Thoughtful questions count as leadership. More importantly, listen deeply. Clear, concise contributions signal confidence and competence. Early participation allows leaders to frame issues, surface risks, and guide outcomes.

5. Focus on Meaning

Sustainable leadership environments are built around purpose, not relentless performance. Women leaders who connect work to meaning anchor people during uncertainty and change. Meaning deepens commitment, strengthens trust, and reduces burnout. Without meaning, even high performing cultures eventually erode under pressure.

6. Guide Thinking

Many women lead most effectively as facilitators of thinking rather than commanders of action. Facilitation integrates diverse perspectives and surfaces insights. It is a sophisticated leadership skill that requires preparation and discipline. When women facilitate well, people feel respected and included. Trust grows. Facilitation produces better decisions, stronger commitment, and healthier team dynamics. It shifts leadership from control to collective intelligence.

7. Stay Curious and Humble

Leadership credibility requires reflection, feedback, and course correction. Humility is not weakness. It is the strength to remain teachable, to acknowledge limits, and to correct course quickly. Leaders without humility are often inauthentic and controlling.

Leaders with humility earn trust because people know they will listen and learn. Curiosity keeps leaders relevant as conditions and risks continue to change. Learning becomes a leadership habit rather than a reaction to failure.

8. Seek Long Term Mentors

Short mentoring relationships rarely produce deep growth. Women benefit most from mentors who invest over time. Women mentors offer understanding. Men mentors often provide access to broader influence and different perspectives on power and decision making. Together, they expand judgment and strategic awareness.

Long term mentors help leaders see patterns, risks, and opportunities they cannot yet see themselves. Mentorship accelerates learning that experience alone would take years to teach.

9. Trust Yourself

Leadership begins with self-trust. Many capable women hesitate, second guessing their judgment and seeking reassurance. Over time, this hesitation weakens authority and slows decisions. Self-trust does not mean certainty. It means being accountable for decisions, learning from outcomes, and pivoting as needed. Leaders who trust themselves project steadiness in moments of ambiguity.

10. Leadership Is Not a Title

Women who redefine leadership as contribution rather than position stop waiting for permission. They act where they are, regardless of role. This shift expands leadership capacity. It breaks the belief that authority must be granted before it can be exercised. Organizations promote those who already demonstrate leadership thinking and responsibility.

11. Strengthen Your Self-Awareness

Leadership requires inner discipline. Self-awareness reveals how behaviors land and how decisions affect others. Self-esteem reduces the need for constant validation and approval. Mental strength keeps leaders focused on solutions rather than complain or blame. Leaders with titles but poor self-esteem are often seeking more titles, more attention, more selfies. Seldom do they lift others up, but they are often the bullies in the organization.

12. Be Real

Leadership cannot be faked. Titles, visibility, and curated images do not create trust. When authenticity is missing, respect erodes quietly but completely. This often signals the need for deeper inner work, frequently supported by coaching that challenges patterns rather than reinforces comfort. Authentic leaders invite honesty, accountability, and meaningful dialogue. Trust grows when words and actions consistently align.

13. Understand Power

Organizations do not run on merit alone. Women who understand power dynamics can navigate responsibly without losing integrity. Ignoring power does not make it disappear. Understanding it allows leaders to shape outcomes rather than be sidelined or surprised. Power literacy is essential for strategic leaders to navigate the culture.

14. Set Boundaries

Clear boundaries protect your energy and credibility. Respect does not always coexist with being liked. Leadership sometimes requires disappointing people. Chronic exhaustion undermines influence and decision making. Boundaries make leadership.

Leadership Begins With YOU. Leadership transformation does not begin with strategy, structure, or systems. It begins with the leader. Personal transformation always precedes organizational transformation.

Organizations do not change because initiatives are announced or structures are redrawn. They change only when leaders change how they think, decide, and behave. When women release the Superwoman model and develop their natural leadership, they stop carrying the organization on their backs and begin leading it forward.

Marcia' Leadership Q And As: Why People Resist Change?

Q. Why People Resist Change ?

A. For decades, leaders have relied on a single word to mobilize organizations: change. Change initiatives. Change programs. Change management. Change readiness.

Yet few leaders pause to ask a more consequential question: What does the word “change” trigger for the people expected to carry it out?

For many employees, change does not signal opportunity or progress. It signals risk, loss, exposure, uncertainty. When leaders speak about change without understanding its human impact, they unintentionally activate fear. And fear, once introduced into a system, quietly erodes people, productivity, and profits long before leaders see the damage in financial results.

Great leaders recognize this pattern and pivot. They stop pushing change and instead invite people to work together to improve the systems they work within every day. Invite people to embrace improvement.

Fear Is Not a Soft Issue. It Is a Business Risk.

Fear in organizations is often dismissed as emotional noise, something to be managed through communication plans, engagement surveys, or resilience training. Fear is a systemic condition that directly affects thinking, judgment, and performance.

When fear is present, predictable things happen:

• Thinking narrows from problem-solving to self-protection

• Learning slows because mistakes feel unsafe

• Information is filtered or withheld

• Decision quality deteriorates

• Effort becomes cautious rather than committed

This is how fear erodes productivity. It does not fail loudly. It fails quietly through rework, delays, disengagement, and missed opportunities. Profits decline not because people don’t care, but because fear makes caring risky.

What Fear Looks Like Inside Organizations

Fear rarely announces itself directly. Leaders often mislabel it as resistance, lack of accountability, or poor attitude.

Employees are afraid of losing their jobs, their relevance, or their credibility. They fear being evaluated by unclear or shifting criteria. They fear speaking up and being punished, ignored, or sidelined. They fear decisions being made behind closed doors.

Increasingly, they fear technology. Now fear is escalating as AI is being introduced without any explanation of its impact on their work.

Leaders hear the symptoms but miss the signal. What looks like resistance and dis-engagement is often rational self-protection in an environment that feels unsafe.

Why “Change” Triggers Fear

From an employee’s perspective, the word “change” often carries unspoken messages:

• Decisions have been made and are not transparent

• Expectations may shift without warning

• Experience may no longer matter

• Mistakes will be punished

Even well-intended change efforts can provoke fear when leaders emphasize speed, compliance, or messaging. Instead understand how people experience the system. When change is done to people rather than with them, fear fills the gap.

Leaders Pivot: From Change to Improve

Great leaders make a deliberate pivot in language. They stop focusing on change and “change management.” Instead, they invite people to Improve the work and results Together.

This transformation in language, the pivot from change to improve is monumental. New vocabulary impacts behavior because while there may be resistance to change (due to a perception of loss), people often enjoy working together to improve.

Improvement restores. It builds on what people know and can share. Knowledge and experience can be appreciated. It invites contribution rather than compliance. Improvement tells people they matter to the system, not just the outcome.

How Leaders Pivot Their Language

Leadership language either amplifies fear or reduces it. There is no neutral ground. Fear-based language is often vague, sanitized, or euphemistic. Words like restructuring, maximize, or realignment without context leave people guessing. Silence invites worst-case assumptions.

Trust-building language creates clarity:

• Why a decision is happening and why now

• What is known and what is still uncertain

• How decisions will be evaluated

• Where human judgment remains essential

This is not soft language. It is precise, transparent, and respectful.

How Leaders Act to Build Trust

Trust is built through repeatable words, operational actions, and respectful behaviors that reduce uncertainty and restores clarity.

Great leaders lead a decision-making system. They communicate the intent, direction, and expectations. They create an environment where either rapid or thoughtful processes can be discussed, debated, experimented with, and solutions proposed. They surface trade-offs instead of hiding them. They slow decisions just enough to gather inputs, then execute decisively together when the timing is optimal.

Operational trust-building shows up when leaders:

• Share decision criteria in advance

• Separate input-gathering from decision-making

• Make constraints visible

• Eliminate low-value work before demanding efficiency

• Allocate time for learning, not just delivery

These actions reduce speculation and political or dysfunctional behavior. People stop protecting themselves and start supporting each other to improve the work together and serve the customers.

How Leaders Design Trust into Daily Operations

Leaders who build trust redesign the system so work processes can flow. People solve problems through robust conversations with data in context. Operationally, this looks like:

• Meetings with clear purpose, decision owners, and outcomes

• Metrics are used to learn, not punish

• Early surfacing of root causes to problems

• Break down barriers across teams and departments

When trust is designed into operations, fear loses its grip.

Trust is most essential during challenging and uncertain times

Dignity is non-negotiable, even during layoffs, restructuring, or automation decisions. This behavior signals that people can safely contribute even when things are hard.

The Payoff

When leaders pivot from fear-driven change to improvement-centered leadership, trust grows. Learning accelerates. Engagement deepens. Innovation becomes safer. Productivity improves sustainably. Profits follow through capability, not pressure.

People do not need to be motivated to care. They need to feel safe to think.

A Wake-Up Call for Leaders

If fear exists, the system is speaking. Leaders design the system. If the system and the culture are not healthy and don’t deliver the results you want, leaders are accountable to build trust. To do nothing means fear will be contagious and erode the people, productivity, and profits.

Fear is not a people problem. It is a leadership and system design problem. Great leaders do not deny fear or label it resistance. They identify it, name it, and list how it impacts people and the organization. They pivot and create a System for improvement and trust.

They continually work to reduce fear and build trust. They replace fear with clarity. They replace imposed change with improvement.

Marcia' Leadership Q And As: Our Key Future of Work Challenges

Q: As we look forward, what are some of our most key challenges we face in our future work?

A. The biggest challenge in how we think about the future of work is not AI, automation, or remote policies. It is that management is often looking for the quick answers or quick fixes, especially when they are surrounded with uncertainty or disruption in the economy, supply chains, labor force, or geopolitical environment.

Rather than discuss “business as usual” agendas, meetings must pivot and address topics that may not be typical and not have easy answers. While leaders often want to focus future work around new technology, the most relevant issue will be to have conversations to address transforming leadership thinking to address the challenges in the next year and beyond.

Much work discussion focuses on tools such as AI platforms, digital workflows, skills, and productivity dashboards. These matter. But they won’t address the real disruption. The deeper challenge is systemic, and it always has been.

Work itself has changed. The knowledge and skills needed for the new work has changed. But the leadership thinking and the investment in staff development has not kept pace. There are gaps, and that’s where the risks lie. But they are often not seen or not addressed.

Outdated models are driving modern decisions

Work used to be controlled, standardized, and maximized as if stability exists. But todays’ work environments are defined by volatility, interdependence, and uncertainty. Linear thinking breaks down quickly. The goal is no longer alignment. If bureaucratic or command and control models are still implemented, complexity, waste and fear rapidly increase.

The problem is not resistance to change. It’s a reliance on beliefs that no longer reflect reality.

Technology automates broken systems

For decades, some leaders pushed to automate. The goal was more technology and data, and now AI. Speed was the goal. However, the goals and strategies are not clear and if systems are ineffective, making them more efficient just means that you’re accelerating broken systems and making garbage faster.

Automation and AI don’t fix dysfunctions. They expose them.

There is a mismatch between flawed processes and powerful technology. Inefficiency accelerates. Bias scales. More data charts are generated. Teams are overwhelmed. Poor decisions happen faster. Clarity is lost, and the methods to achieve any goals become murky.

The drive to implement AI is like the gold rush. Is there any infrastructure in place? Or do organizations implode in chaos? Overlooked are the strategic questions about the purpose for pursuing a product or service, and is there a market? Does a system exist, and should it be automated? Without systems thinking, technology simply magnifies existing weaknesses. Because people work IN the system, they are blind to see different perspectives.

What is value for your customer

Customers don’t want compliance or efficient but poor quality. They want products and services that are based on listening and understanding their needs. Customers want vendors who can adapt to their needs.

Unfortunately, organizations have set up their systems to reward and offer incentives to promote the hierarchy, internal competition, and short-term metrics. Tension builds and performance and employee engagement wanes.

What Leadership Capability Is Needed

For the future of work, leaders are needed who can navigate uncertainty, make decisions with incomplete data, and operate with non-linearity (think across the organization and break down the silos.)

The constraints have been a lack of talent, skills, labor shortages, or technology. But now it is a lack of leadership. Leaders need to build a system, hire and develop more leaders, and invest in the people to achieve the aim of the system that will deliver quality to the customers.

Better Judgment, Better Control

The quality of the questions, the answers, and the decisions will expose the strengths and weaknesses of leaders and their organizations. Organizations now must be investing rapidly in accelerating their knowledge about making high-quality decisions, ethical reasoning, systems design, and cross-functional collaboration for effective results.

The Current Future of Work Question

While many businesses are asking, “How do we use AI?” that question needs to be set aside. The real question is, “What kind of leadership do we need to develop, and are we willing to transform ourselves (with guidance from an advisor) to meet the need?

Until leaders’ thinking evolves and understands the profound knowledge needed to lead for the future of work, no amount of technology will deliver sustainable results. AI will become a technology sub-optimized and become another tool that people use to tinker. The future of work will not be determined by tools. Will leaders transform their thinking to re-assess how work works in the future?

Send your questions to strategic advisor, facilitator, and speaker Marcia Daszko at md@mdaszko.com. Check out her provocative bestselling book “Pivot Disrupt Transform: How Leaders Beat the Odds and Survive.” See mdaszko.com and take your free leadership self-assessment.

Marcia’s Leadership Q And As: How Great Leaders Make the Better Decisions

Q. During both “business as usual” times and times of uncertainty and disruption in our industry, the markets, or the economy, we must make the best decisions we can. How can we improve our decisions?

A. Every executive believes decision-making is part of the job. Yet few recognize that how decisions are made matters more than who makes them.

Poor decisions rarely come from lack of intelligence. They come from flawed thinking, incomplete systems, false assumptions, and pressure to act fast without understanding consequences. In complex organizations, decisions do not fail because leaders are careless. They fail because leaders are operating inside outdated mental models designed for a simpler world.

The best leaders do not rely on instinct alone, nor do they chase consensus or copy what others are doing. They design better ways to think, evaluate, test, and learn. They recognize that decision-making is not an event. It is a system. Here are seven ways exceptional leaders consistently make better decisions, even under uncertainty.

1. Leaders understand the system before trying to fix the problem

Average leaders jump to solutions. They react. Strong leaders pause to understand the system producing the problem. They ask questions and understand the root causes of a problem before giving solutions and answers.

Every result an organization gets—good or bad—is generated by its system:structure, policies, incentives, workflows, metrics, and leadership behaviors. When leaders treat symptoms instead of causes, they unintentionally make problems worse, and the problems will keep recurring because they’re not solved at the root-cause level.

The best decision-makers ask deeper questions:

What are we trying to accomplish?
What conditions created this outcome?
What behaviors are we rewarding?
What constraints are shaping choices?

Instead of asking, “Who messed up?” they ask, “What in the system made this happen? Was it predictable? What does the data tell us?” This shift immediately reduces blame and fear. Then collaborative learning and understanding can flourish and, and the discussion can lead to far more effective decisions.

2. Leaders distinguish data from opinion and insight from noise

Most organizations are drowning in data yet starving for insight.

Great leaders do not confuse volume with clarity. They challenge dashboards, question metrics, and ask whether the data explains variation or merely reports activity. They understand that not all data is useful, and not all numbers tell the truth. What trends does the data show? Is the system stable?

They also recognize that experience-based opinions, while valuable, are not facts. Decisions improve dramatically when leaders separate assumptions from evidence and demand clarity about what is known, what is unknown, and what is being guessed.

Better decisions emerge not from more data, but from better questions about the data. And by charting the data and looking at it over time, it’s much easier to make decisions. Decisions should be tied to the customers. Do they make a difference for the customer experience and satisfaction?

3. Leaders slow down thinking, even when speed is demanded

Pressure creates the illusion that faster decisions are better decisions.

Exceptional leaders know that urgency often amplifies bias. Under stress, people narrow options, default to familiar patterns, and mistake confidence for competence. The strongest leaders create deliberate pauses in decision-making. They ask teams to reflect, challenge prevailing views, and explore unintended consequences before committing. Leaders ask, “What happened in the process?Show me the data.”

Slowing thinking does not mean slowing action. It means improving judgment before action begins. One hour of disciplined thinking can often prevent weeks or months of costly rework.

4. Leaders design decisions collaboratively, not democratically

Great leaders do not decide alone, but they also do not decide by committee.

They involve diverse perspectives early, especially those closest to the work. They invite dialogue, opposing views, disagreement without punishment, and encourage people to challenge assumptions rather than protect egos. Often they ask team members to play the “devil’s advocate” and flesh out various perspectives. One common tool used is Six-Hat Thinking.

However, collaboration does not mean consensus. Final accountability remains clear. The quality of a decision improves when leaders tap collective intelligence without surrendering leadership accountability. The goal is not agreement. The goal is understanding. Employees are responsible to share and contribute their ideas for a robust decision.

When people feel heard, even difficult decisions gain credibility and execution improves dramatically. That’s where speed is relevant.

5. Leaders test assumptions before scaling decisions

Many failed strategies share the same root cause: leaders assumed instead of tested. High-performing leaders treat major decisions as hypotheses, not declarations. They pilot, experiment, and learn before committing massive resources.

They ask:
What would we need to learn before this becomes irreversible?
How can we test this safely and quickly?

This approach reduces risk while accelerating learning. It also shifts the culture from fear of failure to disciplined experimentation, an essential capability in an AI-enabled, rapidly changing environment.

The Plan-Do-Study-Act (PDSA) model of Continual Improvement is often used for quality decision making. It’s a collaborative model that is foundational for everyone learning and trying to improve a process.

6. Leaders consider second- and third-order consequences

Weak decisions solve today’s problem while creating tomorrow’s crisis. Strong leaders think beyond immediate outcomes. They examine ripple effects across customers, employees, partners, culture, and long-term capability.

They ask uncomfortable questions:

What behaviors will this decision encourage?
What problems might it create next year?
What trade-offs are we silently accepting?

This long-range thinking distinguishes strategic leadership from reactive management. It prevents short-term wins from undermining long-term performance.

7. Leaders continually learn from decisions after they are made

The decision itself is not the end. Learning is.

Exceptional leaders review outcomes without blame. They study what worked, what didn’t, and why. They refine future decisions based on evidence, not ego.

Instead of asking, “Was this a good or bad decision?” they ask, “What did we learn about our system?” and “How can we improve?”

This discipline turns every decision into an asset. Over time, organizations develop institutional wisdom rather than repeating the same mistakes with different names.

The real difference

The best leaders are not smarter, more charismatic, or more confident than others.

They think differently.

They recognize that decision-making is a leadership system, one that can be examined, improved, and redesigned. When leaders upgrade how decisions are made, performance improves, trust increases, and organizations become far more resilient in uncertainty.

In a world defined by complexity, speed, AI, and constant disruption, leadership is no longer about having the right answers.

It is about designing the right thinking to continually implement better answers.

Marcia's Leadership Q and As: Pivots You Need to Succeed

Q. We see teams and businesses struggle and sometimes fail. Why do so many fail, and how could they turn around and succeed?

A. Whether it’s a team or a company that is starting up, there are several fundamental factors needed for success. These are significant, so as you begin, discuss with your team and assess to determine if you’ve got the foundation to move forward.

First, to begin, what is your aim? What are you trying to accomplish together? There needs to be clarity. If team members are all going in different directions, any progress and energy will fade away.

Second, to what depth have you gone to learn, discover, and understand what your customers want? Beyond that and more importantly, what do they need that you can provide? /what’s their urgency for what you can provide? It’s up to you to observe, hear, and understand their issues and deliver your solutions. Often this step is superficially understood. That means the team will fail.

Third, a market for your product or service needs to be robust enough to have sustainable success. If the market is too small, there’s no future. Or if potential customers resist your solution, and you don’t have early adopters, the work forward will be short-lived. A good solution and process may be short-lived if it can’t scale.

Fourth, while a product may be good, it may not be compelling enough that people must buy it, must tell their friends about it, and must buy it repeatedly. Therefore, the market is short-lived.

Fifth, many companies create a great product or service, but they are a one-idea wonder. Teams need to work on product development to deliver new and different products over time. Sometimes they need to innovate and pivot abruptly to survive. It even means sometimes changing industries. We saw major pivots during the pandemic to fulfil the short-term needs. One example was the auto manufacturers modifying their manufacturing lines to build ventilator for hospitals. That was innovation at work.

Successful entrepreneurs and teams must have a solid foundation for delivering satisfaction to markets that are eager to buy products that will solve problems. And there are problems that are not articulated. For example, who had thought of putting wheels on suitcases and briefcases? The initial patents began appearing in 1921, but the wheeled suitcases didn’t gain popularity until an airline pilot began using them in the early 1970s. Then the airline industry started using them as well as travelers.

Marcia's Leadership Q and As: Genuine Gratitude

Q.  As the holidays approach, it is important to genuinely appreciate our colleagues. How can we best show our appreciation?

A.  In many organizations, appreciation and recognition has been reduced to gimmicks such as point systems, gift cards, gold stars, and awards and certificates that are distributed at quarterly or annual meetings. But incentives are transactional, superficial, and often erode the very motivation leaders hope to inspire. 

Incentive have been a popular “best practice” for decades because leaders didn’t understand the difference between intrinsic and extrinsic motivators. Incentives often create internal competition, resentment, manipulation, and fear. Those all- cause waste, complexity, and dysfunctional cultures. A popular practice especially in sales departments is to set targets and arbitrary numerical goals.

Genuine appreciation is not a program. It is a mindset and a system that shapes a healthy culture. It elevates humanity, creates joy in work, strengthens trust, and encourages people to contribute their ideas without fear of speaking up. 

When people feel respected, heard, and valued, their level of courage, creativity, and contribution increases. When people experience the joy in learning, working, and improving together, people are self-motivated. That’s where the power is! People experience a healthy, developing self-esteem. 

True recognition flows from understanding how people think, what they care about, and how their work contributes to a larger purpose. Leaders slow down tom observe and acknowledge the effort, progress, not just the results. 

Years ago, as a management team committed to transforming their leadership, they also questioned how to recognize people if they gave up incentives. Over time, a monthly gathering emerged that was open to all employees and all teams. At the meeting anyone or team that wanted to share information about their projects or progress, could share. Sometimes they were working mid-project, and they came to share their progress as well as their questions so they could gather fresh ideas from their colleagues. Some teams came to share and celebrate the end to a project. The gathering was an eye-opener, full of learning, and celebrating. Creating regular platforms for people to share their own successes, experiments, and learning builds recognition into a healthy culture. The gratitude and recognition aren’t merely leader-driven (top-down), but is community-generated. Gratitude is built horizontally, not just vertically. Over time, the strength, trust, and communication is reinforced. Another opportunity is to offer precise acknowledgment (rather than a vague, superficial comment.) Name and identify exactly what someone did and how it mattered. It demonstrates respect and authentic gratitude. It shows that leaders are paying attention. Some people prefer quiet recognition (even a hand-written notecard.) Others feel energized by group acknowledgement (team members support each other.) Leaders can open the communication and create psychological safety with simple, vulnerable comments such as, “I appreciate your patience or contributions as we experimented to solve this customer’s problem.” It’s helpful to surface issues and risks and encourage innovating without fear. Finally, leaders must abolish artificial ranking and rating systems and individual performance management programs that damage morale. Why? Those systems blame people for sub-optimal system results! Instead, replace them with meaningful process conversations. Always, leaders create dignity of the individual. Authentic appreciation costs nothing, but its impact is profound. Creating trust is the fuel for transformation. And leaders are accountable for transforming the organization.

Marcia's Leadership Q and As: What Makes Great Leaders?

Q. Developing our natural leadership is continually important. How can we inspire everyone to work on leadership development?

A.  If you want an excellent opportunity to engage with your employees, give them a platform to express their creativity. Whether there are small groups of 10 or larger groups of several hundred, there are powerful ways to learn what’s working and not working in your organizations. 

Periodically, create venues for exploration and discussions about leadership. Discover how people define it. What is their experience? When employees share and reflect on what is not working, everyone can discover what’s possible. 

Teams of people can address the barriers to great leadership. Together they can define what kind of leadership they want to optimize and transform their enterprise. Then they can better serve the customers. 

There are driving forces that help leaders naturally develop. Here are some traits leaders have (which ones do you have?): a compelling purpose, ability to inspire others, build trust, listen actively, encourage challenging the status quo in order to innovate, recognize contributions, communicate effectively, behave with respect and integrity, make decisions and pivot as needed, foster collaboration, invest in the education and skills for all, create a learning environment, reduce fear and complexity, solve problems systematically at the root cause level, ask what and how (not who), and model humility, transparency, and authenticity. 

Driving Forces

Restraining forces can hinder leadership development throughout an organization. But great leaders will identify and remove barriers as quickly as possible. Like detectives, natural leaders and positional leaders act. Poor leaders need to pivot if they have a lack of purpose or direction, micromanage, don’t listen well, resist new ideas, fear and distrust others, communicate poorly, are unethical, don’t invest in people’s continual learning and development, sabotage the team’s work, criticize and blame people, demotivate people, refuse to be accountable for the results of the system, creates a judgmental and dysfunctional culture, acts as a bully, emphasizes their self-importance (is there an over- abundance of selfies and low self-esteem?), and rules with a hierarchical structure. 

Restraining Forces

As you reflect on your own leadership behaviors as well as those colleagues in your organization, you can rapidly discern which traits are obvious. Based on these, essential conversations may need to occur if leaders are to achieve better results. 

The quality of leadership has a direct correlation to the results the organization can achieve. The questions are, “Are you happy with the results you’re achieving?” and “Does anyone care about profits?”

Marcia's Leadership Q and As: How to Pivot Your Career

Q. People are entering or re-entering the workforce, changing careers, or retiring. Whatever the shift, how can we best adapt?

A.  Life is a series of transitions—some planned, others unexpected. One of the most pivotal is the move from education into a career. For students, the shift can be thrilling but daunting. The challenges to create an effective resume and LinkedIn profile, to navigate job boards/fairs, to secure appointments for interviews, interview and follow-up, to negotiate for a position and salary, are all foreign territory in a career search. How are students learning to successfully navigate these new tasks? Many flounder and waste time. Eventually they discover what works and what doesn’t. Or they “luck out” and find a job. Some are fortunate to have professors, a mentor, classes, or parents who teach and guide them. 

The early career pivot after years of structured learning sets the tone for personal growth, skill-building, fitting into a culture and contributing, and growing some financial independence. Yet career pivots don’t stop at that first job. They often accelerate as people explore new interests, confront layoffs, respond to economic shifts, or seek more meaningful work. Professionals may transition from corporate roles to entrepreneurship, or from high-pressure positions to mission- driven nonprofits. Today, career agility is not just an asset—it’s essential. 

Eventually, every career reaches another crossroads: retirement. This transition is both an ending and a beginning. For some people it’s an abrupt halt. For others the pivot is one they prepare for, for a year or two. Leaders especially ask two significant questions. The first is, “What is my legacy I want to leave?” The other is, “What’s my plan for my next phase of my life, whether it be retirement or an encore career of “giving back?” 

For many, retirement is no longer a complete withdrawal but a pivot toward purpose. Some become mentors, volunteers, authors, or part-time consultants. Others travel, pursue hobbies, or contribute to causes they care about. Regardless of the path, retirement today is as much about reinvention as it is about rest, fun, and freedom. 

What unites these life phases, starting out, changing direction, and planning for retirement, is the opportunity to leave a legacy. Whether it’s the students you’ve mentored, the company you helped grow, the ideas you championed, or the values you embodied, your impact extends far beyond your title. 

Each pivot in life invites reflection and bold action. It’s not about having one perfect plan. it’s about evolving with purpose. Students, professionals, and retirees alike can embrace change as a platform for growth and legacy. Life doesn’t move in a straight line. It’s non-linear, and that’s what makes every pivot so powerful. 

When transitioning from one phase of life to another, it’s wise to seek a coach to help you navigate through the preferences and opportunities. An insightful coach will present ask questions and present possibilities. An effective transition coach will present “what if scenarios” so the depth and breadth of your thinking can be fuller and more reflective.

Marcia's Leadership Q and As: 12 Ways to Accelerate Team Productivity

Q. With retirements and layoffs, our teams are smaller but are expected to produce more results. How can we do that?

A.  In most organizations, leaders say they want higher productivity. Yet they chase it with the wrong methods! They spend valuable time setting individual performance ratings and arbitrary numerical targets. They cut costs and micromanage. These outdated approaches create fear, waste, complexity, and burnout. 

The truth is: productivity doesn’t increase by pushing people harder. It rises when leaders transform the system. Productivity rapidly increases when the flow of the work, communication, and information increases. It also increases depending on how people work together with clarity, trust, and purpose. 

To accelerate a team’s productivity, leaders must shift from managing by numbers to leading with knowledge, courage, and systems thinking. Here are 12 proven ways to dramatically raise your team’s performance and results without adding stress or confusion to both management and the teams. 

1. Clarify the Purpose and System 

Every team must understand why it exists and how it fits into the larger organizational system. When people can connect their daily work to a clear purpose and shared vision, self-motivation and their contributions increase naturally. A leader’s role is to ensure that everyone sees the whole picture: how their contributions create value for customers and society. Productivity rises when people adopt the meaning behind the work, to make a difference and to serve customers. It’s management responsibility to connect the dots and communicate repeatedly. 

2. Eliminate Fear and Blame 

Fear paralyzes performance. When people are afraid of change, speaking up, punishment, ridicule, or job loss, they stop communicating honestly. They play it safe. Great leaders replace fear with trust and curiosity. They ask: “What can we learn from this?” not “Who’s to blame?” When fear leaves the system, people take initiative, collaborate, and innovate. As Dr. W. Edwards Deming said, “Drive out fear so everyone may work effectively for the company.” 

 3. FOCUS on Process, Not Just Outcomes (especially not numerical outcomes) 

Most problems in organizations are not caused by people; they’re caused by processes. When outcomes fall short, leaders must study the system, not blame or criticize individuals. Improve the process, and performance will follow. Use data and observation to identify bottlenecks, redundancy, or confusion. Teach teams to see the flow of work and to simplify it. True productivity comes from improving how work is done, not just demanding more of it. 

4. Set Clear, Meaningful Priorities 

A team drowning in competing demands will deliver mediocrity. Productivity thrives when leaders define the vital few priorities that truly matter. Clarity brings focus, energy, and quality. Limit projects in progress and remove distractions. Encourage teams to finish what they start and celebrate real completion. Complexity and overload are the enemies of progress; clarity is its catalyst. 

5. Put Decision-Making at the Right Level 

When every decision must go up the chain, momentum dies. Leaders who push decision-making closer to where the work happens accelerate results and build ownership. Let the teams solve problems within clear boundaries and purpose. This trust unleashes creativity and engagement. A team that feels ownership acts faster, learns faster, and adapts faster: key drivers of productivity in a fast-changing world. 

6. Foster Continuous Learning 

Learning and productivity are inseparable. Encourage curiosity and reflection. Schedule short learning loops after projects or key events: What worked? What didn’t? What can we improve next time? When learning becomes a habit, not a special event, performance compounds. A learning team is a self-correcting system; it grows stronger with every challenge. The Plan-Do-Study-Act (PDSA) Improvement Model is a fundamental tool for any organization and team. 

7. Remove Waste and Barriers 

Productivity isn’t about working harder. Again, you can use the PDSA model for rapid learning and work implementation. Identify wasteful activities that drain time and energy: redundant approvals, useless reports, unclear roles, and unproductive meetings. Then reduce the waste. Ask your team: “What slows us down that we can stop doing?” The answers will surprise you. Every barrier removed frees capacity for innovation, customer service, and meaningful work. 

8. Build Trust, Collaboration, and Joy in Work 

Trust accelerates everything. It reduces friction, shortens meetings, and strengthens relationships. Collaboration across roles and functions allows ideas to flow, and problems can be solved at their root. But beyond trust and collaboration lies something deeper: joy in work. When people feel proud of their contributions and connected to their teammates, their energy and creativity soar. Joy in work is not a luxury; it’s a multiplier of results. 

9. Explore What Measures Strategically Matter 

Many organizations drown in meaningless metrics that drive the wrong behaviors. Data gathering (much less than most organizations do) should start with strategic questions. Why are you going to gather that data? What do you expect it to tell you? Instead of measuring what’s easy to count, observe and discuss what truly counts: learning, teamwork, creativity, progress, and value creation. There’s both qualitative and quantitative data to consider. But don’t get stuck in the mud with data as most organizations do. Use data to guide decisions, not to instill fear. The right measures illuminate where improvement is needed and inspire action. Numbers should serve the team’s purpose, not replace it. 

10. Model Courageous and Consistent Leadership 

The fastest way to destroy productivity is inconsistent leadership. Teams watch their leaders closely. When leaders waver, hide, or shift priorities constantly, trust erodes. Courageous leaders face facts, make tough calls, and stay consistent with their values. They create stability in uncertainty and confidence through example. When leaders lead with courage and clarity, teams align naturally and productivity follows. 

11. Strengthen Cross-Functional Communication 

Silos are the silent killers of productivity. When departments protect turf or fail to share information, rework multiplies and customer satisfaction declines. High-performing teams connect across boundaries: marketing with operations, finance with customer service, leadership with the front line. They share knowledge early and often. Collaboration across the system prevents duplication, sparks creativity, and accelerates execution.

12. Create a Rhythm of Reflection and Renewal 

Speed without reflection leads to exhaustion. To sustain performance, teams need time to pause, learn, and renew. Build brief moments of reflection into the rhythm of work: weekly or monthly check-ins to celebrate wins, identify barriers, and realign on priorities. Renewal fuels resilience. A rested, reflective team outperforms a frantic one every time. 

The Leadership Wake-Up Call 

If you want to accelerate productivity, stop trying to squeeze more output from tired or frustrated people who may lack resources and broken systems. Productivity isn’t a demand; it’s a result of strategic, systems thinking leaders. When leaders focus on improving systems, developing people, and removing fear and waste, performance improves dramatically and sustainably. 

The Wake-Up Call for leaders today is urgent: You cannot manage your way to higher productivity; you must lead your team there. It requires courage to challenge assumptions, clarity to focus on your aim/purpose linked to customers, effective communication, and compassion to create conditions where people can thrive. 

As Dr. Deming taught decades ago, “Survival is optional. No one must change.” But those who choose to pivot, disrupt, and transform will not only survive; they’ll flourish. Productivity, innovation, and joy in work will rise naturally when leadership transforms thinking from control to contribution, from fear to trust, from management to meaning.

Marcia's Leadership Q and As: 8 Ways Leaders Can Solve Their Labor Shortages

Q. The bottom line is, we can’t find enough skilled people to do the work we have. What do we do? 

A.  Across industries, leaders complain that they cannot find good people. They post hundreds of jobs, offer signing bonuses, and still struggle to attract or retain talent. At the same time, millions of capable individuals, from college graduates to experienced professionals, remain unemployed, underemployed, or disengaged. This paradox is not a labor shortage; it is a leadership shortage.

Too many leaders rely on outdated management practices while the nature of work, technology, and expectations have radically changed. The systems built for the industrial era, such as rigid hierarchies, short-term metrics, and credential- based hiring, no longer serve a world of accelerating innovation and human complexity. 

If leaders want to solve their workforce challenges, they must stop blaming the people and start transforming the systems. The solutions require courage, creativity, and a profound respect for human potential. 

Here are eight ways leaders can address their labor and skills shortages and build organizations ready for the future of work. These are not possible, theoretical solutions. As necessary, my clients have adopted and implemented these processes. 

1. Redefine Work and Talent 

Most job descriptions today are relics, static lists of duties, credentials, and years of experience. They exclude capable people who could learn quickly and contribute immediately. Leaders should redefine work in terms of purpose and contribution, not rigid positions. Ask, “What outcomes do we need to achieve?” not “Who has five years in this narrow role?” Hire for curiosity, collaboration, and problem-solving, traits that fuel long-term growth. When you define talent as the ability to learn and contribute, the pool of potential employees expands dramatically. 

2. Build a Learning System, Not Just a Training Program 

Training in skills is one way to learn. But another essential part of learning is education, as a system. In high-performing organizations, learning is also embedded in daily work through mentoring, cross-functional projects, reflection sessions, and feedback loops. Teams learn from successes and mistakes. Leaders must make learning continual and accessible. That means funding development and encouraging experimentation and knowledge sharing. The question should shift from “How do we fill this gap?” to “How do we develop our people and create and optimize our system, so all the essential parts of the system are connected?” A learning system produces resilience, adaptability, and innovation, some of the most valuable skills any organization can possess.

3. Partner with Education and Community Systems 

The pipeline problem starts long before a job posting. Schools and colleges often teach theory disconnected from real-world systems of work. Leaders can bridge this divide through partnerships that benefit both sides. Offer internships, apprenticeships, and co-op programs that expose students to real challenges. Invite educators to see your operations and understand evolving industry needs. Sponsor projects that teach systems thinking, teamwork, and creativity, not just technical tasks. When employers and educators collaborate, students graduate ready to contribute, and companies develop loyal, prepared employees who understand their purpose from day one. 

4. Remove Fear and Bureaucratic Barriers 

Fear kills initiative and engagement. Bureaucracy slows everything. Employees who fear failure, punishment, or micromanagement will never take ownership or innovate. Likewise, applicants drop out of hiring systems filled with long delays, unclear expectations, and impersonal screening tools. Leaders must reduce fear at every level. Simplify processes. Communicate openly. Invite feedback and act on it. Create psychological safety so employees can ask questions, challenge assumptions, and learn without fear of blame. When fear is reduced in the system, energy, creativity, and productivity rise naturally. 

5. Communicate with Teams and Decentralize Decisions 

Bottlenecks destroy speed and morale. In many organizations, decisions must travel up and down a rigid hierarchy before any action is taken. That delay kills agility and drives talent away. Communicate the aim and expectations clearly. Define the purpose, boundaries, and outcomes, then trust people closest to the work to make decisions. When employees can act and have the knowledge to improve their processes, productivity and innovation accelerate. People thrive.

6. Expand Pathways for Nontraditional Talent 

Too many potential employees are screened out by arbitrary requirements: four- year degrees, specific software experience, or continuous employment histories. These filters exclude veterans, caregivers, older workers, people from community colleges, and those who have shifted industries. Leaders should create flexible on-ramps: paid apprenticeships, project-based roles, skill bootcamps, and mentoring programs that let people prove their capability rather than rely on credentials. Hire for potential and cultural contribution, then train for skill. You will find committed, capable people who grow with the organization instead of chasing the next offer. 

7. Create a Culture of Trust 

The root cause of retention problems is rarely pay; it is often a lack of trust. People want to know their work matters and that their leaders care about their development. Leaders must make purpose visible. Connect every role to how it creates value for customers, community, or society. Communicate with honesty and consistent transparency. Recognize contributions that advance learning and improvement, not just short-term results. Trust reduces turnover, increases engagement, and attracts amazing talent. People join organizations for opportunity but stay for meaning. 

8. Lead with Systems Thinking, Not Short-Term Fixes 

Chasing short-term fixes, such as hiring sprees, layoffs, incentives, or bonuses, only perpetuates instability. The real solution is systems transformation. 

Leaders must study the system of work to understand where breakdowns occur in poor processes, unclear roles, lack of learning, conflicting goals, or outdated technology. When you improve the system, you improve results sustainably. Systems thinking allows leaders to see interdependencies, anticipate consequences, and make decisions that strengthen the whole, not just patch a symptom. As Dr. W. Edwards Deming taught, “A bad system will beat a good person every time.” Solving the skills shortage means fixing the system that creates it. 

A Wake-Up Call for Modern Leaders 

The skills shortage is not inevitable; it reflects leadership choices. Fear, short-term thinking, and outdated systems have created an unnecessary divide between employers and potential employees. 

The organizations that will thrive in the next decade will be those that redefine work around contribution, build systems that learn continually, develop courageous system-thinking leaders, and foster trust, flexibility, and purpose. 

People are not the problem; systems are. When leaders redesign their systems to bring out the potential in people, they will not just fill jobs; they will ignite innovation, commitment, and joy in work. 

Solving the labor shortage is not about finding workers; it is about becoming the kind of leader people want to work for.

Marcia's Leadership Q and As: What Teams Need

Q. How can we help our teams be more stable and successful?

A. From your Board of Directors to your customer-facing teams, from work to home to your community, it starts with your natural leadership, wherever you are in life. How can you and how do you contribute toward your aim? Define what you want to accomplish together. 

Whatever is happening in your work and with your team, the more you decide what you want to achieve, unite, and communicate, the more likely you will achieve progress and success. Define what success is. Define your barriers to success and make your plan to tackle and remove them together. If you need help or resources, ask for them or get creative and find them. 

Clarify Your Purpose. Clarity during chaotic times is a key role for team leaders. Having a purpose, priorities and ways to ensure progress is being made will help teams thrive. Communicating and collaborating are going to be significant actions that you commit to. Don’t let fear impact you. 

Learn and Adapt. The more a team works together, learns about the work and improvements they can make, the more adaptable they become. Experimenting and questioning leads to creativity and new pivots. Instead of having a rigid plan, have a flexible plan. Learn from new ideas and mistakes (steps in the process) and do not blame each other for trying new ways to accomplish the work. 

Communicate. Encourage people to speak up, questions assumptions, share, listen well, and navigating in new directions. When people contribute, appreciate their contribution. A simple thank you goes a long way. 

Use Data. Look at data over time to make informed decisions in context. Look at processes, and rapidly make improvements. 

Train People to Deliver Quality. Committing to delivering quality to the customers and supporting each other helps make teams resilient. They can be proud of their work and cohesive, no matter what challenges they face.

Marcia's Leadership Q and As: Do Leaders Ghost?

Q. In both professional and personal conversations, people are talking about more dysfunctional behaviors. Ghosting is one of them. Why is this so prevalent?

A. Ghosting is the act of disappearing without explanation. It used to be more confined to casual dating. Now it happens when friends vanish, family members stop returning calls, employers fail to follow up with applicants, or employees quit without notice. 

The sudden silence creates confusion, self-doubt, and frustration. Yet beneath every act of ghosting lies a deeper story of fear, avoidance, or emotional disconnection. Understanding why people ghost and how emotionally intelligent leaders and individuals can respond, reveals powerful lessons about maturity, integrity, and trust. 

Why People Ghost: Six Root Causes 

1. Emotional Avoidance and Fear of Discomfort 

At its core, ghosting is an escape from emotional discomfort. People who ghost often fear confrontation or the vulnerability that honesty requires. Instead of saying, “I’ve changed my mind,” “I’m not interested,” or “I feel hurt or disappointed” they also retreat rather than trying to find solutions to a difficult or uncomfortable situation. They choose silence over courage and avoidance over resolution. 

Healthy communication, in contrast, seeks connection and understanding. It sounds like, “I feel hurt, but I’d like to find a way to have a better relationship or friendship.” That kind of statement opens the door to dialogue, reflection, and repair, the foundations of trust. 

Emotional avoidance relieves short-term anxiety but damages long-term trust. It leaves others hanging, creating unnecessary emotional harm. Leaders, friends, and partners who cannot face difficult conversations build reputations for unreliability and weaken their own credibility. 

 2. Lack of Emotional Maturity and Communication Skills 

Many people were never taught how to communicate boundaries or express uncomfortable truths. They lack the vocabulary and confidence to navigate closure gracefully. Instead, they withdraw and hope the issue will dissolve on its own. 

Ghosting becomes a (poor) coping mechanism, a way to escape feelings of guilt or fear of rejection. This immaturity often stems from insecurity, limited self- awareness, or underdeveloped empathy. Mature communication, by contrast, takes courage and compassion. It requires saying: “I value your time, but this opportunity or relationship needs improvement.” 

3. Overwhelm and Self-Protection 

Not all ghosting is malicious. Some people disappear because they feel emotionally or mentally overwhelmed. Life circumstances such as grief, stress, depression, burnout, can shut down their ability to communicate. They may retreat to survive, not to wound others. 

However, silence still leaves damage in its wake. Healthy self-protection doesn’t require vanishing. It’s better expressed through honest communication: “I’m struggling right now and need to take a break.” That single statement preserves trust, even when disengagement is necessary. 

4. Power, Control, and Insecurity 

In some cases, ghosting becomes an unconscious power play. The person who ghosts holds the upper hand by withholding information and keeping others uncertain. That ambiguity fuels control and prevents closure. 

This behavior often emerges from insecurity, the fear that direct communication will expose vulnerability or weakness. By disappearing, the person avoids being held accountable. But control achieved through silence is hollow; it erodes respect and integrity, especially in leadership and professional settings. 

5. Digital Detachment and Cultural Normalization 

The digital age has made ghosting easy. It’s become disturbingly normal. A few clicks can remove a person, delete a message, or end a relationship without consequence. Technology enables distance and convenience but also weakens empathy and healthy communication. 

When communication happens primarily through screens, people forget there’s another human being on the receiving end. Emotional accountability erodes. This cultural shift has made ghosting feel acceptable, even though it leaves emotional wreckage in its path. 

6. The Blame-and-Retreat Cycle 

A deeper psychological pattern drives many who choose to react and ghost: blame and avoidance. When people lack the communication skills, empathy, and courage to express what they feel, they often project responsibility onto the other person. They find a way to blame another person when actually the underlying distress is in the ghost person. 

Instead of saying, “I’m uncomfortable,” or “I don’t know how to handle this,” they convince themselves the other person is at fault. They rewrite the story in their mind, “You were too intense,” “You misunderstood,” or “You made me feel pressured” or “You yelled at me” (when the person never raised their voice!) They use the blame as justification for retreating. 

Blaming allows them to preserve their self-image while avoiding accountability. They don’t have to examine their own fear, confusion, or disappointment; instead, they silence communication and disappear. It’s an emotionally protective move, but a destructive one. 

Healthy individuals and leaders face tension directly. They say, “This feels difficult for me,” or “I need time to process.” That honesty creates space for resolution. 

Ghosters, in contrast, bypass growth by withdrawing. Their silence becomes a wall that protects their ego but prevents understanding. Over time, those who rely on ghosting as a pattern never develop the resilience or empathy necessary for authentic connection. But they may have many fake relationships, from marriage to colleagues to friends. They confuse escape with strength, not realizing that avoidance keeps them emotionally immature and relationally isolated. 

When Employers Ghost Applicants 

Professional ghosting has become rampant. Employers, overwhelmed by applicant volume or indecisive leadership, often fail to follow up after interviews. Candidates are left hanging for weeks or months, not knowing if they’re still in consideration. 

Why does this happen? 

  • Lack of process ownership. Recruiters and hiring managers don’t coordinate communication.

  • Avoidance of conflict. Leaders dislike giving rejection feedback.

  • Overwork and disorganization. Busy teams move on to other priorities, forgetting closure.

  • Cultural desensitization. Ghosting has become so common that it no longer feels unprofessional. 

But ghosting job applicants damages reputations. It signals a culture that doesn’t value people or integrity. In an era of employer review sites and social media transparency, silence speaks volumes. Organizations that fail to communicate lose trust, brand equity, and future talent. 

Healthy organizations do better. They close loops respectfully: “Thank you for your time; we’ve chosen another direction.” This single act of courtesy demonstrates leadership maturity and empathy, traits that attract stronger candidates. 

When Employees Ghost Employers 

The reverse is also true. Employees increasingly quit without notice. There are no calls, no messages, no final day. Why? 

  • Toxic workplaces. When people feel disrespected, unheard, or overworked, they disengage silently as an act of protest or self-preservation. 

  • Fear of confrontation. Some dread uncomfortable exit conversations or retaliation. 

  •  Emotional exhaustion. Burnout drains people’s energy to communicate; walking away feels easier than explaining. 

  • Cultural mimicry. Many employees have been ghosted by employers before, so they mirror the same behavior. 

While understandable, ghosting an employer harms reputations and relationships. It closes doors, undermines professionalism, and can follow a person throughout their career. The antidote is communication. It can be brief and honest. “I’ve decided to move on effective immediately,” is difficult but responsible. It preserves dignity on both sides. Often, too employees have never been told that a two-week notice is the norm. If it is at your organization, share that with applicants. 

Healthy Communication Is Not Ghosting 

Healthy communication is the opposite of ghosting. It is honest, respectful, and courageous, even when uncomfortable. It’s choosing to express closure rather than leave others in confusion. 

Healthy communication includes: 

  • Clarity. Say what you mean without ambiguity. 

  • Compassion. Deliver truth with respect and empathy. 

  • Boundaries. Know your limits and communicate them directly.

  • Consistency. Align words and actions; silence undermines both.

  • Responsibility. Own your feelings and decisions without shifting blame. 

Instead of silence, healthy communicators speak the truth for them. Small acts of transparency build maturity and trust. They turn endings into respectful transitions rather than emotional wounds. 

When we practice open communication, we also model it for others. These create ripples of accountability and respect in our workplaces and relationships. 

How to Respond When You’ve Been Ghosted 

Being ghosted can shake your confidence. But how you respond determines whether the experience drains you or strengthens you. Here are some tips: 

1. Don’t chase silence. If someone disappears, take their silence as communication. They’ve revealed their limits. 

2. Protect your self-worth. Ghosting reflects the other person’s avoidance, not your inadequacy. 

3. Close it for yourself. You can say, “Since I haven’t heard from you, I’ll assume you’ve moved on. Wishing you the best.” Then let it go. 

4. Reflect, don’t ruminate. Ask what you’ve learned about communication, boundaries, and expectations. 

5. Model what’s missing. Respond to others the way you wish you had been treated, with respect and closure.

Responding with grace doesn’t excuse poor behavior, but it keeps your integrity intact. You rise above avoidance by demonstrating maturity. 

Leading with Integrity in an Age of Avoidance 

Ghosting isn’t just a relational issue; it’s a cultural one. It reflects how society handles discomfort, honesty, and accountability. For leaders, it’s a chance to model something better. 

Healthy organizations and individuals create cultures of clarity. They communicate even when it’s awkward. They give feedback, express gratitude, and close loops. They understand that maturity means facing, not fleeing, emotional responsibility. Courage is an action, in words, too. It’s not silence. 

The most powerful leaders are those who say what others avoid saying, kindly, clearly, and consistently. They replace silence with communication, confusion with clarity, and avoidance with courage. 

When we communicate instead of ghost, we show strength, respect, and humanity. We remind others, and ourselves, that integrity still matters, and silence is never a substitute for truth.

Marcia's Leadership Q and As: Essential Questions Leaders Ask Now

Q. With accelerating change, disruption, and global instability, we’re stuck in indecision and weary. How do we pivot?

A. With shifting pressures and an unclear path forward, there is no roadmap or blueprint. A powerful tool for leaders and their teams will be continual, clarifying communication and a strategic compass. 

Using a compass means adapt as you learn. Learn quickly, share information, try new possibilities, and ask strategic questions. Leaders must ask strategic questions that reveal the systems (and what results they’re producing), beliefs and assumptions (that may have worked in the past, but don’t work now), and blind spots (but often those can’t be seen internally; you need a facilitator to ask different questions.) 

Strategic questions shift thinking and present new opportunities. They help teams move from reacting to reflecting. They move from seeing superficial symptoms of a problem to root causes. Short-term thinking and firefighting can shift to what you can anticipate, to longer term and meaningful decisions. 

As Dr. W. Edwards Deming taught when transforming Japan after WWII or with the transformation of the American auto industry, leaders first need to understand their system (that they created) and what it can and cannot deliver. 

Boards can be aware of emerging risks and opportunities. Executives stop chasing metrics and the bottom line and deliver meaningful results. Organizations are relevant and resilient. 

Strategic questions clarify direction and purpose. They challenge assumptions and prevent “business as usual” thinking. They open perspective and collaboration that will drive innovation. The questions identify where silos, dysfunction, barrios, waste, complexity, and short-term goals obstruct progress. Leaders are continually developing as they are strategizing, and encouraging courage, humility, and long-term vision. 

Great leaders ask powerful, probing, deep, reflective, and unsettling questions. That’s their role. Quick problem solving is thinking too short term. But discovering where the limits to progress are and being a catalyst to move an organization past those is critical. 

Here are some strategic questions that can lead to transformation: Are we getting the results we want? Are we serving our customers with the highest quality, innovating to create new markets, and transforming and scaling our business in a healthy culture? Are we able to accelerate our decision-making and put them into action? Are we anticipating what’s coming and planning for it? 

Do we accurately identify the root causes of our problems/pain points and know how to tackle them together? Are we discussing “business as usual” or are we discussing the 10 to 20 urgent issues that can disrupt us? Do we know how to pivot? Does anyone care about profits? Do we have the vision, the calm, the clarity, the effective communication to lead through the next few months and years? 

There are always more questions than answers. While there are risks, there are also opportunities. Great leaders persevere together.

Marcia's Leadership Q and As: Number 1 Leadership Trait — Do You Have It?

Q. There’s constant change and uncertainty in the world! What’s the most relevant trait great leaders today should focus on developing?

A. For some people, this is very subjective territory. While there’s not one right answer, there are some leadership traits that are foundational. Some that come to mind are integrity, trustworthy, and respect. But there is one that is essential that I will share with you. 

First, I recall my first interview with my soon-to-be new boss of a management consulting firm (but he immediately taught me that he is not my “boss;” we are partners in work, and each add value to our role to serve our customers.) Business owner Dr. Perry Gluckman and I began the “interview.” He gave me seven leadership traits and asked me which were the four most important traits and why. Three hours later, we finished our discussion (I got the job.) I don’t recall those seven or even the four important traits I chose. In words, traits don’t matter. In actions, they’re imperative. 

As I’ve pondered this topic of leadership over recent months and watch how leaders use and abuse their offices, I’ve zeroed in on a trait that I’ve seen for decades in leaders. But for great, highly respected leaders, this trait rises to a new level. It’s been quietly used and rarely discussed. 

#1 Trait in Leaders Today: Curiosity

The number one trait that great leaders use is curiosity. Great leaders especially today are curious. They have an elevated, innate, dedicated commitment to learn and understand. They explore topics (in whatever medium they choose to consume new information) that they may know little about and that even don’t have anything to do with their current position or business. 

Curiosity opens their minds and hearts to new possibilities, opportunities, and beliefs. They commit time for their personal new learning daily. They are forever connecting the dots. They’re often systems thinkers and understand the value of making sure all the parts of their team or organizations are working together. 

Are you curious? Deeply curious? Would you buy and read three magazines totally outside your field, to understand another perspective or hobby? What might you learn? 

Questions are a common tool and asset to great leaders. Whether they’re an introvert or extrovert, their communication style is intense and focused. They want to know, to understand, to generate more learning and questions. 

Curiosity is a powerful driver for improving, innovating, serving, and building relationships and community. It has so much potential and is never-ending. 

The antithesis is arrogance, “knowing it all.” Executives who are not curious, assume, rarely ask questions, and make more unilateral decisions. Some people blindly follow them because they assume they have strength because they are so decisive, the opposite is true. Their positions or titles are about power and control. 

Great leaders know their role is to develop the natural leadership in everyone. They create a culture so people develop to their fullest potential. They support other people, helping all to be their best and contribute. A curious leader develops more curious leaders.

Marcia's Leadership Q and As: How to Pivot Your Career

Q. People are entering or re-entering the workforce, changing careers, or retiring. Whatever the shift, how can we best adapt?

A.  Life is a series of transitions—some planned, others unexpected. One of the most pivotal is the move from education into a career. For students, the shift can be thrilling but daunting. The challenges to create an effective resume and LinkedIn profile, to navigate job boards/fairs, to secure appointments for interviews, interview and follow-up, to negotiate for a position and salary, are all foreign territory in a career search. How are students learning to successfully navigate these new tasks? Many flounder and waste time. Eventually they discover what works and what doesn’t. Or they “luck out” and find a job. Some are fortunate to have professors, a mentor, classes, or parents who teach and guide them. 

The early career pivot after years of structured learning sets the tone for personal growth, skill-building, fitting into a culture and contributing, and growing some financial independence. Yet career pivots don’t stop at that first job. They often accelerate as people explore new interests, confront layoffs, respond to economic shifts, or seek more meaningful work. Professionals may transition from corporate roles to entrepreneurship, or from high-pressure positions to mission- driven nonprofits. Today, career agility is not just an asset—it’s essential. 

Eventually, every career reaches another crossroads: retirement. This transition is both an ending and a beginning. For some people it’s an abrupt halt. For others the pivot is one they prepare for, for a year or two. Leaders especially ask two significant questions. The first is, “What is my legacy I want to leave?” The other is, “What’s my plan for my next phase of my life, whether it be retirement or an encore career of “giving back?” 

For many, retirement is no longer a complete withdrawal but a pivot toward purpose. Some become mentors, volunteers, authors, or part-time consultants. Others travel, pursue hobbies, or contribute to causes they care about. Regardless of the path, retirement today is as much about reinvention as it is about rest, fun, and freedom. 

What unites these life phases, starting out, changing direction, and planning for retirement, is the opportunity to leave a legacy. Whether it’s the students you’ve mentored, the company you helped grow, the ideas you championed, or the values you embodied, your impact extends far beyond your title. 

Each pivot in life invites reflection and bold action. It’s not about having one perfect plan. it’s about evolving with purpose. Students, professionals, and retirees alike can embrace change as a platform for growth and legacy. Life doesn’t move in a straight line. It’s non-linear, and that’s what makes every pivot so powerful. 

When transitioning from one phase of life to another, it’s wise to seek a coach to help you navigate through the preferences and opportunities. An insightful coach will present ask questions and present possibilities. An effective transition coach will present “what if scenarios” so the depth and breadth of your thinking can be fuller and more reflective.

Marcia's Leadership Q and As: The Impact of Scaling Fast

Q. Our company is growing fast, but it seems out of control. Is fast growth good?

A. When a company is innovating or meeting customers’ rapid demands, it may be growing “out of control.” Exponential growth, especially when a management team has not experienced a high rate of growth in the past can be challenging. However, the role of the leaders is to continually have better control of their business and to build a healthy workplace. 

When the customers are demanding, it is imperative that the executives optimize their communication. More now than ever before, the decisions they make impact the business. 

To scale effectively and prevent the organization from imploding with complexity and chaos, it’s important to identify the most critical steps for growth. First, create a solid foundation of management. All the leaders need to understand the direction of the organization and be able to communicate it to all the teams. 

Second, create interactive and interdependent systems across the organization so people can work effectively. Teams can create the processes and projects to contribute the progress for the company. 

Third, anticipating the current and future needs of the customers and linking those to the systems is essential. For the future weeks, months, and years, how will you plan, implement your plan and pivot as necessary? What resources, facilities, budget, skills, and knowledge will you need? How will you review and manage your growth? How will you adapt as your revenues and profits vary (they will)? 

Fourth, as your organization grows, developing a healthy culture is the only way to be sustainable. If the metrics are all about the bottom line and numbers, both your internal and external customers will exit the business over time. While sales and profits are important measures, the highest “metrics” are those that can’t be measured. 

For a healthy, sustainable organization, leadership, communication, teamwork, trust, collaboration, shared vision, a learning organization, quality, kindness are some of the ultimate values and “measures” that can’t and don’t need to be quantitatively measured. 

Extra insights: Individual performance measures, performance management and “you can’t manage what you can’t measure” are sadly management fads and “best practices” that cause thousands and millions of dollars of waste and complexity in organizations? Can you imagine decreasing the waste in your business by 50 to 80%? It’s possible. To understand how, contact me.

Marcia's Leadership Q and As: Why Leaders Set AI Policies

Q. Some of our employees are using Artificial Intelligence (AI) while others are not. Should we set policies for AI usage?

A. Management is accountable to set and communicate the guidelines for AI usage for the business. Employees need guidelines so there is some structure for AI usage, so it doesn’t become a liability. From data leaks to biased decisions to reputational damage, the risks are real. Policies are established so AI becomes a catalyst for innovation, customer trust, and strategic growth. 

Set Direction 

To establish relevant AI policies, executives define and communicate why the organization is choosing to use AI. There are multiple reasons, and those will also exponentially grow as all employees accelerate their use and opportunities to use AI. To begin, the business may commit to improving its efficiencies, delivering personalized customer experiences, accelerating creative and innovative endeavors, and more. 

The key is that leadership communicates its purpose effectively. Employees and teams work to support that aim. AI strategies and tools are used to support achieving the aim. What is also defined is what will Not be done with AI. This clarity will build trust within the organization and to stakeholders and customers. 

Build Governance 

AI requires oversight. A cross-functional committee can be established to assess and monitor AI usage. How will major projects using AI be chosen and monitored? How will risks be monitored? Process ownership and definition are created. 

Protect Data and Reputation 

Data is the fuel for AI and misusing it is the fastest way to lose trust with customers, regulators, and the market. Policies must demand encryption, secure vendor contracts, and strict compliance with data protection laws. Leaders must be explicit: sensitive personal data doesn’t belong in unprotected AI systems. 

Clarity for Employees 

AI should expand creativity, not create confusion and chaos. Management needs to articulate the boundaries: what tools to use and how to assess new ones, when to disclose AI involvement, and what’s off-limits. Training is essential. Teams need to be able to assess risks, handle data responsibly, and escalate concerns (create a process that flows for swift decisions.) An area for experimentation is also needed. 

Continually Improving Policies 

Because AI is rapidly developing and changing, the Committee also needs to also be continually improving its processes and reviews. Technology and regulations will shift. The oversight committee and teams must have open communication flow, monitor competitors, and receive customer feedback. A company’s AI policies must match and support the business strategies. 

Forward Thinking 

Executives who create, set, and communicate evolving AI policies protect their organizations from risk while unlocking innovation. Those who avoid the hard conversations will get blindsided. Leaders will move into the future with courage and clarity. Communication and addressing the rapid development, policy development, and usage of AI will be a part of every executive agenda.

Marcia's Leadership Q and As: Innovators Embrace Uncertainty

Q. Uncertain times make decision-making a challenge. How do we plan?

A. Uncertainty always exists, across centuries, nations, economies. But creative innovators and leaders acknowledge that there will always be variation in life and work. There will always be challenging times. There will always be new problems to solve. There will always be situations that are out of control, but also situations that leaders can influence. 

Innovative leaders assess their environments, internally and externally. But they don’t get stuck in the present. They see challenges, and they also see the possibilities and opportunities. 

Innovators are naturally creative and have a passion to take their ideas to market or to a place where they will serve a new market. They possess a natural courage, and their energy and vision entice followers to help make those visions become a reality. 

It’s essential to assess your challenges, plan, and continually move forward, whether one step or one leap at a time. Impact your future by making the difference for the customers who need you to continually be creative. 

If outside influences like laws or tariffs impact your business, think ahead. How could you be impacted? Adapt and pivot as fast as possible. Prepare as best you can. Ask for help from others who can help you see new potential with your knowledge and skills. Remember during the pandemic; organizations that survived pivoted almost instantaneously because they saw and met a new need.