Marcia's Leadership Q and As: What to Do When Growth Is Too Fast

Q. Our company is scaling exponentially, but some staff (including managers) can’t adapt. What do we do?

A. Rapid growth brings multiple challenges. There will always be unforeseen barriers and opportunities. There will be diverse options, decisions to be made, teams that collaborate well and personalities that clash. Some people are stuck and resistant to changes. Others naturally embrace new ideas and action.

An organization can grow rapidly when it develops three basic concepts. The three significant keys are: emerging leaders have mentors and coaches; robust interactive communication sessions become part of the culture, and there’s a strong commitment to learning together and serving customers.

Leaders with mentors, communication, and learning provides basic stability every organization needs.  Leaders’ role is to ensure that everyone (individually and together as a team) is developing. The faster people learn (management, communication, and technical skills), the faster they can grow the business. 

If an individual or a team is floundering, intervene immediately. It may be a company founder or a staff member who needs help. Identify the help they need. Oftentimes, it’s fear of change or making mistakes. With guidance (seek professional help outside your company), individuals and teams can quickly adapt as high-performing contributors. Sometimes, a change in role is welcomed when it is a better fit for an employee’s skill set, knowledge, or personality.